Welcome to BaatKaro ("we," "our," "App"or "BaatKaro"). This Privacy Policy (“Policy”) has been carefully crafted in alignment with relevant Google Play policies and applicable laws and regulations. It outlines, in clear and concise terms, how we collect, use, transmit, disclose, and safeguard your personal information.
By downloading and using this App, you acknowledge and accept the terms of this Policy. If you do not agree, you may discontinue use by uninstalling the App.
This Privacy Policy (“Policy”) governs all interactions between you and BaatKaro throughout your use of the App. This includes, but is not limited to, accessing and utilizing App services, providing feedback via email, submitting inquiries, and other forms of communication. The entity responsible for controlling your personal data is Taiah Network Technology Limited.
It is important to emphasize that this Policy does not extend to third-party services, as we do not share user data with any external parties. Please be aware that third parties may independently collect and process data in accordance with their own privacy policies. We strongly recommend that you carefully review the privacy policies and data-handling practices of any third-party services you interact with to ensure you understand how your information may be processed.
This Policy applies in the following circumstances:
· When you voluntarily provide us with your personal information for communication purposes.
You have the right to choose not to provide personal information in the following situations:
· If the law does not mandate you to disclose such information.
· If you do not wish to provide the information to us.
· If you do not wish us or our service providers to process your information.
· Personal Information: Information that relates to an identified or identifiable living person and can be recorded in a manner that is accessible and processable.
· Technical Data: Data automatically collected or generated when users interact with the product.
· Usage Data: Data collected or generated when users interact with the product.
· User Data: Personal data uploaded or transmitted by the user to use the product.
· Relevant policies and regulations refer to the policies and laws followed when formulating this Policy. These include:
a. Google Play User, Distribution, Security, Data, and Child Protection Policies.
b. The Personal Data (Privacy) Ordinance (2021) (PDPO) in Hong Kong.
c. GDPR (General Data Protection Regulation) in the European Economic Area.
d. CCPA (California Consumer Privacy Act) in California, USA.
In order to provide, maintain, and optimize the services offered by our App, we may collect and process the following categories of information:
· Account Information: When you register an account or modify your personal settings within the App, we may collect details such as your username, email address, phone number, profile avatar, and other relevant data. Additionally, a unique identifier will be assigned to your account for identification purposes.
· Payment Information: For processing paid services, we rely on Google Play and the App Store. While we may collect transaction-related data from these platforms, we do not store sensitive payment details such as full credit or debit card numbers.
· Usage Information: We gather data generated from your interactions within the App, including but not limited to messages, photos, videos, virtual gifts, and other user-generated content. Furthermore, conversations and shared content may be processed and temporarily stored to ensure compliance with our policies and prevent misuse.
· Communication Information: If you contact our customer support team or submit a report regarding an issue, we collect relevant information such as your name, email address, IP address, the content of your messages, and any additional details you voluntarily provide. This information is used solely for the purpose of addressing your inquiries and resolving reported issues efficiently.
· Device Data: Includes device model, OS version, IP address, unique device identifier, timezone, system language, etc.
· Usage Data: Data on how you interact with the App, such as chat duration, interaction frequency, clicked content, and features used.
· Log Data: We may automatically collect log data such as error reports and crash logs when you access the App. This data is anonymized.
· Technical Data: Through third-party SDKs supported by app stores, such as Firebase, Tenjin, Kochava, Facebook, Google Play billing, we automatically collect data at key points in the service to analyze and optimize the product. We recommend you review the privacy policies and practices of these third-party SDKs.
o Firebase – Data Statistics
o Tenjin – Data Statistics
o Kochava – Data Statistics
o Facebook – Advertising & Engagement Analytics
o Google play – Payment
· Social Media Login: If you choose to log in using third-party accounts such as Google or Facebook, we may collect basic account information from these platforms. The data we retrieve will depend on the permissions you have granted to these platforms during the login process.
· Payment Service Providers: When you make in-app purchases, we may receive transaction status updates from the payment service provider.
· Information Requiring Your Authorization: With your explicit consent, we may collect certain information, including but not limited to data from your microphone, photo album, camera, and location services. This data is collected to enhance your overall experience within the App and ensure optimal functionality.
· Information from Partners: If our ads appear on other sites or platforms, our partners may share ad-related data with us.
We solemnly declare: We will not share or sell your personal information with any third party, except under the following circumstances:
· Legal Requirements: We may disclose your personal information in response to laws, regulations, court orders, or government agency requests, or to cooperate with law enforcement in investigations of suspected illegal activities.
· Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
· Third-Party Service Providers: we may engage or select third-party service providers to offer services or supplement our own services. The third-party service providers involved in this application are as follows:
Please note that the data we collect and use is aimed at ensuring a seamless and secure experience while using our services and continually optimizing the user experience. Rest assured that your information will not be shared with or used by any third parties. The specific use of your information is as follows:
We use your data to create and manage your account and to provide you with essential features. The specific uses of your information include:
· Account Creation and Login: We use your registration information, such as email address and phone number, to create your account and enable secure login.
· Customer Support: Our customer service team may access your account information to help resolve any technical issues or questions.
· Payment Processing: When you use our paid services, such as purchasing coins for video calls, we process your payment information to complete transactions securely and smoothly.
· In-App Operations: We may store your chat history and friend list to provide a continuous and consistent experience within the App.
To provide you with a stable, continuous, and friendly social application experience, we use your information in the following ways:
· Match Recommendations: We may recommend users based on your interests, preferences, and usage habits to enhance interactions.
· Displaying User Profiles: To help you find suitable chat partners, we display your basic information (e.g., nickname, avatar, gender) to other users, and show their information to you.
· Optimizing Communication Experience: Based on your usage data (e.g., chat duration, interaction frequency), we adjust matching mechanisms to improve the accuracy of recommendations for a better social experience.
To continuously optimize and iterate on our application, we routinely analyze user data to understand user needs, enhance existing features, and develop new functionalities. This is an essential part of our application’s ongoing improvement. The specific uses of your data include:
· User Behavior Analysis: We analyze your usage habits (e.g., chat duration, match success rate) to optimize your experience.
· Testing New Features: Before launching new features, we may test them with a subset of users to evaluate effectiveness and gather feedback.
· Performance Optimization: We collect device information and network conditions to ensure the App runs smoothly and to reduce crashes or delays.
To ensure user security, we utilize data to detect and prevent inappropriate conduct such as fraud, harassment, and violations. Specific practices include:
· Investigating Misconduct: If users report certain behaviors (e.g., harassment, scams), we analyze relevant chat records, transaction information, etc., to take appropriate measures, which is a vital part of safeguarding your legitimate rights and interests.
· Detecting Suspicious Activities: We may periodically monitor for unusual activities (e.g., bulk creation of fake accounts, sending a large volume of spam messages in a short time) and implement corresponding security measures.
· Combating Violative Content: If content violating our community guidelines is detected, we may issue warnings, restrict accounts, or even take legal action.
As we provide services globally, we must adhere to laws and regulations across different countries and regions. Specific practices include:
· Meeting Regulatory Requirements: When necessary, we process or store user data in accordance with relevant policies, laws, and regulations in the user’s location.
· Assisting Law Enforcement Agencies: If we receive requests from law enforcement agencies in the user’s jurisdiction (e.g., subpoenas), we may need to provide relevant user data to assist in investigations and legal enforcement.
We place great emphasis on data security and are committed to making every effort to ensure the safety of your data. Below are our primary measures for data security:
· When we act as the data controller, we retain personal information based on relevant policies, laws, regulations, and the purposes for which the data was authorized. The retention period shall not exceed what is necessary for the original purposes. To determine the appropriate retention period, we consider factors such as the volume, nature, and sensitivity of the personal information, the potential risks of unauthorized use or disclosure, the purposes of processing, and the requirements of applicable policies and laws. Once the purpose of storage changes, the data will be promptly deleted.
· Information submitted to us, such as personal details provided in feedback or inquiries, will not be retained, stored, or transmitted to any party after we have addressed the related matter.
· Your account information will be deleted within 30 days after you actively delete or deactivate your account.
· Chat records will be automatically deleted after the conversation ends, unless temporary storage is required for security, compliance inspections, or other similar reasons.
· We use encryption technology to store and transmit sensitive information.
· Only authorized personnel have access to your personal information.
· We collect and store your information only when necessary.
· Your personal data may be stored on servers located in different regions globally, including but not limited to the United States, Europe, and Asia.
· For your non-sensitive information, such as your email address, IP address, etc., we cannot guarantee absolute security, and we urge you to remain vigilant.
· When you provide personal or sensitive information to any third party during the use of the App, we consider this your right, and it is outside the scope of our protection.
Dear users, we place great emphasis on the privacy protection of children. In accordance with the child safety policies of distribution platforms, we do not provide services, data collection, or marketing promotions to users under the age of 18.
We are deeply committed to the healthy growth of minors and hope to work with you to protect them. There are two ways you can join us in this effort:
(1) Submit a complaint through the "feedback" option in the "Settings" section of the application.(2) Contact us via customer service email.
Our specific measures are as follows:
· We do not intentionally collect, store, or process any information from users under the age of 18, including but not limited to their names, addresses, email addresses, contact details, device identifiers, location data, or any other personally identifiable information.
· If we discover or are informed that a user under the age of 18 has provided personal information, we will immediately take the following actions, including but not limited to:a. Promptly deleting the relevant data and completely removing it from our servers or databases;b. Blocking the account associated with the individual to prevent further access to and use of the application;c. Notifying the user that their account has been closed and their data has been deleted;d. Rejecting any further registration attempts by the user to prevent the possibility of them providing personal information again.
· If you encounter any suspected underage users while using our services, please retain relevant evidence (clear and specific content or proof) and promptly notify us through our customer service email or the complaint entry in the application. We will complete verification and handling within 72 hours of receiving the email and will notify you of the results via email.
· If you are a parent or guardian and discover that a minor under your supervision is using our product, please immediately contact our customer service through the customer service email or complaint entry. We will complete user verification and relevant actions within 24 hours of receiving the email or complaint ticket and will inform the guardian of the results via email. Here, we highly commend and support guardians in removing or uninstalling the application themselves.
If you are located in the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you are entitled to the following rights:
· Right to Access: You may request a copy of the personal data we hold about you.
· Right to Rectification: You may request corrections to your personal data if it is inaccurate or incomplete.
· Right to Erasure: You may request the deletion of your personal data (subject to certain exceptions).
· Right to Restriction of Processing: You may request us to limit the processing of your personal data.
· Right to Data Portability: You may request that we provide your data in a readable format for transfer to another service provider.
· Right to Object: You may object to our processing of your personal data based on legitimate interests.
These rights apply to users in the EEA. If you wish to exercise your GDPR rights, please contact us via our customer support email and notify us of your rights request.
If you are a California resident, under the California Consumer Privacy Act (CCPA), you are entitled to the following rights:
· Right to Know: You have the right to request the categories of personal information we collect about you and the purposes for which we use it.
· Right to Deletion: You have the right to request the deletion of your personal information. Please note, under the CCPA, when your deletion request involves legal obligations, security requirements, transaction records, platform operations, or backup data, we may not immediately delete your information. We will notify you of the specific reasons and try to meet your privacy requests.
· Right to Opt-Out of Sale of Personal Information: We do not sell your personal information, but you can request that we do not share certain data with third parties.
· Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
These rights apply to users in California. If you wish to exercise your CCPA rights, please contact us via our customer support email and notify us of your rights request.
· This policy will not be arbitrarily updated unless required by Google Play’s policies, changes in laws and regulations, the launch of new features and services, or adjustments in business and technology.
· If updates occur, we may notify you through means including but not limited to in-app notifications, emails, or announcements.
· If you continue using the application after being notified of the updates, it signifies your agreement to the revised policy. Conversely, if you do not agree with the updated policy, you can adjust relevant data processing permissions in the privacy settings, contact customer service for alternative solutions, or deactivate, delete your account, or uninstall the application.
We highly respect your privacy rights and provide you with various options to manage your personal information while using our product to exercise your rights.
· Access Information: You can log in to your account at any time to view the personal information we store, including but not limited to your username, email, profile picture, chat records, etc.
· Correct Information: If your personal information changes and this affects your normal use of the application, you can update the relevant information within the app or submit a correction request through [[email protected]].
· Limitations: Please note that in certain cases (e.g., related to security or legal compliance requirements), we may not be able to provide full access, but we will strive to meet your request and provide a reasonable explanation.
· You have the right to request the deletion of your personal information, including but not limited to account data, chat records, and payment information.
· In App Settings, you can use the "Delete Account" feature to submit an account deletion request. We will process your request within 7 business days and delete your personal data.
· In some cases (e.g., for legal compliance, fraud investigations, account settlements, etc.), we may need to retain certain information for a period of time. Once these reasons no longer apply, the data will be permanently deleted.
On your device or within the application, you can manage specific permissions to restrict our access to certain data. The following steps are general guidelines, and there may be slight variations depending on your device.
· Location Access: If you do not wish the App to access your location information, you can disable this permission through Device Settings → Privacy → Location Services. This may affect location-based recommendations or matching functions.
· Notification Permissions: You can disable push notifications in the App Settings or Device Notification Management to avoid receiving updates, message reminders, or marketing notifications.
· Microphone and Camera: If you do not want the App to access your microphone or camera (e.g., for video chat features), you can disable the permissions in Device Settings → Privacy → Camera/Microphone. This may affect video calling functions.
If you no longer wish to receive promotional, recommended, or other marketing messages, you can unsubscribe as follows:
· Email: Click the "Unsubscribe" link at the bottom of marketing emails to stop receiving marketing emails.
· App Notifications: Go to App Settings → Notification Preferences to disable promotional notifications, while keeping necessary service notifications (e.g., payment reminders, account security alerts).
You can request us to stop processing certain parts of your data, including:
· Match Recommendations: If you do not want personalized matching based on your profile, preferences, or interaction data, you can disable this feature in App Settings → Privacy.
· Behavior Analysis: We may analyze your usage habits to optimize the product experience. If you do not wish the App to analyze your usage behavior (e.g., access history, usage frequency), you can limit data analysis in Privacy Settings.
· Third-Party Data Sharing: While we do not sell your personal information, if you want to limit sharing data with certain third parties (e.g., advertising partners), you can manage this in Privacy Settings → Data Sharing or directly contact customer support.
· We will process your request as soon as possible, complete it within 7 days, and provide feedback via email.
· For certain data that cannot be deleted immediately (e.g., archived data for legal compliance or fraud investigations), we will provide a reasonable explanation via email within 7 days.
· If you have any questions about your privacy rights, please feel free to contact us through customer service.
If you have any inquiries or requests related to this Policy, please reach out to us at:
1. a. Complaint Submission Process:To submit a complaint, go to the "Me" page in the app, select "Feedback," and then click on the "Send Email" icon.
2. b. Customer Support Email: [email protected]
Thank you for using BaatKaro. We are always doing our best to protect your privacy!